All goods purchased on marketplaz are subject to a moneyback policy

Complete refunds shall be made in the following situations

  • Item received is not item that was ordered
  • Damaged Items
  • Item not the appropriate size or color that was ordered for.

The buyer has 72 hours following delivery to submit a MoneyBack request.

Situation shall be analyzed and the following possible actions could be taken

  • Complete refund of payment
  • Shipment of the right item (in case wrong item was delivered)
  • Replacement of damaged item

It could take up to 120 hours or more in certain circumstances for these actions to be taken.