Vendor Policies and Code of Conduct
All vendors on Marketplaz are expected to adhere strictly to regulations.
Seller offenses and prohibited content can result in suspension of your Marketplaz account.
Seller code of conduct
This policy requires that sellers act fairly and honestly to ensure a safe buying and selling experience. All sellers are required to:
Provide accurate information to Marketplaz and our buyers at all times
Act fairly and not misuse Marketplaz features or services
Not attempt to damage or abuse other vendors, their listings or ratings
Not attempt to influence customers’ ratings, feedback, and reviews
Not send unsolicited or inappropriate communications
Not contact customers except through Buyer-Seller Messaging
Not attempt to circumvent the Marketplaz sales process
Not operate more than one Vendor account Marketplaz without permission by Marketplaz
Violating the Code of Conduct or any other Marketplaz policies may result in actions against your account, such as cancellation of listings, suspension or forfeiture of payments, and removal of selling privileges. More details about these policies are below.
You must provide accurate information to Marketplaz and our customers, and update the information if it changes. For example, this means that you must use a business name that accurately identifies your business and list your products in the correct category.
You must act fairly and lawfully and may not misuse any service provided by Marketplaz. Examples of unfair activities include:
Providing misleading or inappropriate information to Marketplaz or our customers, such as by creating multiple detail pages for the same product or posting offensive product images
Manipulating sales rank (such as by accepting fake orders or orders that you have paid for) or making claims about sales rank in product titles or descriptions
Attempting to increase the price of a product after an order is confirmed
Artificially inflating web traffic (using bots or paying for clicks, for example)
Attempting to damage another Seller, their listings or ratings
Allowing other people to act on your behalf in a way that violates Marketplaz’s policies or your agreement with Marketplaz.
Ratings, Feedback, and Reviews
You may not attempt to influence or inflate customers’ ratings, feedback, and reviews. You may request feedback and reviews from your own customers in a neutral manner, but may not:
Pay for or offer an incentive (such as coupons or free products) in exchange for providing or removing feedback or reviews
Ask customers to write only positive reviews or ask them to remove or change a review
Solicit reviews only from customers who had a positive experience
Review your own products or a competitors’ products
You may not send unsolicited or inappropriate messages. All communications to customers must be sent through Buyer-Seller Messaging and be necessary for fulfilling the order or providing customer services. Marketing communications are prohibited.
If you receive customer information such as addresses or phone numbers to fulfill orders, you may use that information only to fulfill orders and must delete it after the order has been processed. You may not use customer information to contact customers (except through Buyer-Seller Messaging) or share it with any third-party.
Circumventing the Sales Process
You may not attempt to circumvent the Marketplaz sales process or divert Marketplaz customers to another website. This means that you may not provide links or messages that prompt users to visit any external website or complete a transaction elsewhere.
Multiple Selling on Marketplaz Accounts
You may not operate multiple Selling accounts on Marketplaz unless you have received permission from Marketplaz and have a legitimate business need for more than one account.